At Deals Grace Apparel Store, we want your returns experience to be as effortless as styling our flowy dresses. Just as we carefully select each embroidered blouse in our collection, we’ve designed this policy with your convenience in mind.

Our Return Philosophy

We believe returns should be as seamless as pairing your favorite Western-inspired top with those must-have jeans. If your boho-chic piece doesn’t bring you joy, we’ll make it right – because your satisfaction matters as much as our craftsmanship.

Returns & Exchanges Basics

  • Timeframe: 15 days from delivery date
  • Condition: Unworn, unwashed with original tags
  • Packaging: Original packaging preferred
  • Exceptions: Final sale items (marked at purchase)

Your Step-by-Step Guide

Returning your transitional coat or drapey top is simpler than coordinating a boho outfit:

  1. Initiate Your Request: Email our Seattle team at [email protected] with your order number and return reason
  2. Package Securely: Wrap your items like we package our chiffon skirts – with care
  3. Ship Back: Send to our Seattle address (return shipping at your expense)
  4. Processing: Allow 3-5 business days after we receive your return

Refund Details

Your refund will travel as swiftly as our DHL shipments:

  • Timing: 3-5 business days after we process your return
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Amount: Item cost minus original shipping (unless faulty)

Exchange Process

Found another style you love more than our Women’s Dresses & Skirts collection? Simply:

  1. Follow the return steps above
  2. Note your desired exchange item in your email
  3. We’ll process once we receive your original item

Note: Price differences will be charged/refunded accordingly

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Deals Grace Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Item Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify]

For exchanges, I would like: [New Item Details]

Shipping Method Used: [DHL/FedEx/EMS]

Thank you,
[Your Full Name]
[Your Email Address]

Special Considerations

While most of our global collection can be returned, please note:

  • Final sale items (clearly marked) cannot be returned
  • For hygiene reasons, earrings are final sale
  • Custom or altered items cannot be returned

Still Have Questions?

Our Seattle-based team is as responsive as our 1-2 day order processing. Contact us at [email protected] or 1977 Owagner Lane, Seattle, US 98109.

We handle your returns with the same care we put into selecting our embroidered blouses and transitional coats.